Sunday, January 31, 2010

Customer Service Woes

For the past 2 weeks, I've spent almost 30-40 minutes each day over phone, complaining to companies and trying to deal with multiple issues.
Issues: credit card problem, mutual fund redemption, extra billing on internet account, bank account problem etc.
Companies: Some of the leading names like Reliance, ICICI, Kotak Securities, Standard Chartered etc.

Till date, none of these issues has been resolved and I am still fighting. This has made me realize the pathetic state of customer care, careless attitude of companies and lack of regulatory/reporting mechanism to deal with customer complaints. My next few posts will be dedicated to the problems that I've faced

3 comments:

ICICI Bank said...

Dear Rahul,

We apologise for the inconvenience caused.

Please write to us with your specific issue and contact details at care@icicibank.com (Subject line: UID 202758). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

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