Sunday, January 31, 2010

Customer Service Woes

For the past 2 weeks, I've spent almost 30-40 minutes each day over phone, complaining to companies and trying to deal with multiple issues.
Issues: credit card problem, mutual fund redemption, extra billing on internet account, bank account problem etc.
Companies: Some of the leading names like Reliance, ICICI, Kotak Securities, Standard Chartered etc.

Till date, none of these issues has been resolved and I am still fighting. This has made me realize the pathetic state of customer care, careless attitude of companies and lack of regulatory/reporting mechanism to deal with customer complaints. My next few posts will be dedicated to the problems that I've faced


ICICI Bank Care said...

Dear Rahul,

We apologise for the inconvenience caused.

Please write to us with your specific issue and contact details at (Subject line: UID 202758). We'll contact you and work to address your issue.

ICICI Customer Service Team.

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